Clickker support

Need help with Clickker? We’re here to help.

Do you have a question about Clickker, is a link not working as expected, or do you need technical support? We can help you investigate and resolve any issues via our helpdesk.

In an emergency: +31 591 652 400

Clickker support

How can we help you?

Support via email

Help with error messages, connection problems and other technical queries.

Send us an email >>>

Remote assistance

Allow our helpdesk to view your screen securely via TeamViewer.

Download TeamViewer >>>

API documentation

View the available API endpoints and technical capabilities.

Clickker API documentation >>>

Frequently Asked Questions

Answers to the most frequently asked questions about Clickker.

View the FAQs >>>

Remote Support: how it works

With TeamViewer QuickSupport, our helpdesk can, with your permission, temporarily view your computer remotely.

TeamViewer QuickSupport

For Windows & Mac | No installation required

  • You remain in control. You can end the support session at any time.
1

Download TeamViewer

Click on the button on the right to
Download TeamViewer QuickSupport.

2

Launch the programme

Open the downloaded file.
No installation is required.

3

Please provide your details

You will see a TeamViewer ID and password.
Please pass this on to our helpdesk staff member.

4

Get support

With your consent, our staff member can
get in touch and help you.

Report a problem

To help you as quickly as possible, we would appreciate it if you could provide the following information:

  • Your company name and contact details

  • The Exact environment used

  • A clear description of the problem

  • The error message, if available

  • The moment the problem occurred

  • Any screenshots or relevant log data

Please send your report to
helpdesk@sense-cloud.nl

Frequently Asked Questions

Clickker makes supported functionality of Exact systems accessible via a standardised REST API. This enables external applications to exchange data with Exact.

Technical knowledge is usually required to develop an integration. Our helpdesk can provide support with technical queries regarding Clickker.

You can find the available API documentation via our online documentation portal.

First, check whether your Exact environment and the relevant applications are accessible. Make a note of any error messages and contact our helpdesk.

Yes. We use TeamViewer QuickSupport for this. A member of staff can guide you through the process of starting a support session.

No. You download TeamViewer QuickSupport and open the file directly. No installation is required.

Yes. You can end the session yourself at any time.

Clickker release notes

Breaking changes

  • POST PurchaseOrder//Authorise
    The HTTP method for this endpoint has been changed from GET to POST.

New features

  • GET FinancialPaymentTerm/DebtorInvoice
    The customer number is now a mandatory field.
  • GET FinancialPaymentTerm/CreditorInvoice
    The supplier number is now a mandatory field.
  • POST/PUT/GET Synergy/RequestNote
    New endpoints added for creating and modifying
    and retrieving notes from Synergy requests.

Improvements

  • POST Stock
    Additional validation has been added to the article and whether it
    whether it is a serial or batch item.
  • POST Stock/Adjust
    Additional validation has been added to the article and whether it
    whether it is a serial or batch item.

Bug fixes

  • Purchase Order
    The filter on ChangeDate was not working properly.
    This problem has been resolved.
  • RMA Order
    The filter on ChangeDate was not working properly.
    This problem has been resolved.

New features

  • POST Synergy/Contact Person
    The YES/NO fields can now be filled in if desired.
  • SynergyAccount
    New model added.
  • SynergyAccount (V2)
    New model added.
  • Sales Order
    Fields for the debtor code (debcode) have been added.
  • Purchase Order
    Fields for the creditor code (crdcode) have been added.
  • RMA Order
    Fields for the debtor code (debcode) have been added.

Bug fixes

  • PUT Resource – PurchaseLimit
    An incorrect validation was applied to the PurchaseLimit field
    applied, making it possible to update an employee’s
    was not possible. This validation has been removed.
  • PUT Resource – Accounts Payable
    In the AccountPayable field, the value was incorrectly set to
    A or P expected. However, this field is intended for a
    creditor code. The validation has been updated so that
    A creditor code can be specified. If this
    does not yet exist in cicmpy, a
    A new creditor has been created.

New features

  • Permissions for all departments
    It is now possible to use an asterisk (*) to denote the same
    to grant permissions to all departments.
    As a result, permissions no longer need to be set on a
    to be set up separately for each administration.

Bug fixes

  • POST Stock/Adjust
    Where warehouse sites have been used in the past,
    but as these are no longer in use, it was possible to
    Discrepancies arise during stock-taking. As a result,
    figures other than those
    had been transmitted via the endpoint. This problem is
    resolved.
  • POST Stock
    Where warehouse sites have been used in the past,
    but as these are no longer in use, it was possible to
    Discrepancies arise during stock-taking. As a result,
    figures other than those
    had been transmitted via the endpoint. This problem is
    resolved.
  • API calls without an API key
    An error in the handling of API calls without
    The API key caused an exception. This problem is
    resolved.

Important points to note when using the Stock endpoints

When using POST Stock and POST Stock/Adjust, we recommend
we need to remove the following DLL files from the folder
C:inetpubclickkerbin:

  • Exact.SDK.Connect.dll
  • Exact.SDK.CRM.dll
  • Exact.SDK.FinEntry.dll
  • Exact.SDK.FuncProcess.dll
  • Exact.SDK.Invoice.dll
  • Exact.SDK.Item.dll
  • Exact.SDK.Order.dll
  • Exact.SDK.Production.dll

Important information about updates

To receive future updates, you will need to
place files in the installation folder of Clickker, where
where the updater is also located. You have previously received a
received an email from us.

Did you not receive this email? If so, please get in touch via
helpdesk@clickker.nl
or visit the

Guide to manual adjustment
.

Having trouble installing the update?

If you encounter any problems whilst updating, you can
Please check the following:

  • SQL permissions
    If necessary, temporarily grant the Clickker SQL user
    System administrator rights, so that the Clickker database functions correctly
    can be updated. In some cases, this is
    necessary. Remove these additional permissions after the update.
  • Enable database update
    Enter the following in the file web.config in the folder
    C:inetpubclickker the institution
    Update Databases on yes.
    After the update, this setting will be set automatically
    reset to no. That is correct.
  • Manual adjustment
    Have you received the manual that was previously sent to you by email?
    Has the adjustment not yet been carried out? If not, please carry it out now.
    Please refer to the

    Guide to manual adjustment
    .

New installations from 30 June 2026

For new installations of Clickker from 30 June 2026
the following must be specified: Exact accounts
must be accessible to Clickker. This can be
set via the

leave forms
.

New features

  • POST Invoice/Process
    It is now possible to process a sales invoice
    based on an order number.
  • POST/PUT ItemNumber/Bulk
    New endpoints added for bulk creation
    and updating serial and batch numbers.
  • POST SalesOrder/WMS//Lock
    and Unlock (V2)
    It is now possible to lock sales orders
    and to unlock within WMS licences. When WMS
    is not included in the licence, the V1 variant must
    to be used.
  • POST PurchaseOrder/RMAOrder/RTVOrder/
    /Lock and Unlock (V2)
    New functionality for locking and
    Unlocking orders within WMS licences.
    There is no V1 variant available for this feature.
  • POST PurchaseOrder//Return
    It is now possible to place a full order or
    RTV order to be returned.
  • POST RTVOrder/AddNewLine
    New endpoint added for adding
    an order line on an RTV order.
  • POST RMAOrder/AddNewLine
    New endpoint added for adding
    an order line to an RMA order.
  • Permissions per API key and Exact administration
    It is now possible to set individual
    to grant permissions to specific
    Exact accounts. By default, all
    accounts accessible with the same permissions.
    This access can now be restricted on a per-organisation basis.
    For further information, please refer to the

    Guide to adding a business
    .
  • SalesOrder – Delivery Debtor Status Code
    The DeliveryDebtorStateCode field has been added to
    the SalesOrderHeader.
  • GET Address
    It is now possible to retrieve addresses and to
    filter by address type or date of change.
  • PUT/POST ContactPerson
    The MainContact field is now optional.

Improvements

  • Clickker Updater
    Various improvements and solutions have been implemented
    for the Clickker Updater.
  • GET ProductionOrderHeader
    Various improvements have been made to the query
    for collecting production orders.

Bug fixes

  • POST Stock/Adjust
    When a specified warehouse location does not exist
    in the database, an error message is now returned.
  • POST PurchaseOrder/ReturnPartial
    An error message is now displayed when
    the specified return quantity is greater than the
    the quantity specified in the order line.
  • POST SalesOrder/ReturnPartial
    An error message is now displayed when
    the specified return quantity is greater than the
    the quantity specified in the order line.
  • PUT Request
    When updating a request, the
    the correct Request-ID is used instead of the
    Account ID.