{"id":5992,"date":"2026-11-09T16:03:05","date_gmt":"2026-11-09T15:03:05","guid":{"rendered":"https:\/\/www.sense-cloud.nl\/?page_id=5992"},"modified":"2026-11-10T13:54:08","modified_gmt":"2026-11-10T12:54:08","slug":"clickker-support","status":"publish","type":"page","link":"https:\/\/www.sense-cloud.nl\/fr\/assistance-clickker\/","title":{"rendered":"Assistance Clickker"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-color:var(--awb-color1);--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:30px;--awb-padding-right:0px;--awb-padding-bottom:0px;--awb-padding-left:30px;--awb-margin-bottom:0px;--awb-background-image:radial-gradient(circle at center bottom, var(--awb-color2) 0%,rgba(255,255,255,0) 100%);--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-center fusion-flex-content-wrap\" style=\"max-width:calc( 1300px + 20px );margin-left: calc(-20px \/ 2 );margin-right: calc(-20px \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:10px;--awb-margin-bottom-large:20px;--awb-spacing-left-large:10px;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:10px;--awb-spacing-left-medium:10px;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:10px;--awb-spacing-left-small:10px;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1 fusion-text-no-margin\" style=\"--awb-font-size:20px;--awb-text-color:var(--awb-custom_color_1);--awb-margin-top:0px;--awb-margin-right:0px;--awb-margin-bottom:0px;--awb-margin-left:0px;\"><p>Assistance Clickker<\/p>\n<\/div><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-one\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h1 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\">Vous avez besoin d'aide avec Clickker ? Nous sommes l\u00e0 pour vous aider.<\/h1><\/div><div class=\"fusion-text fusion-text-2\"><p>Vous avez une question concernant Clickker ? Un lien ne fonctionne pas comme pr\u00e9vu ou vous avez besoin d'une assistance technique ? Notre service d'assistance vous aide \u00e0 identifier et \u00e0 r\u00e9soudre vos probl\u00e8mes.<\/p>\n<\/div><div ><a class=\"fusion-button button-flat fusion-button-default-size button-default fusion-button-default button-1 fusion-button-default-span fusion-button-default-type\" target=\"_self\" href=\"https:\/\/www.sense-cloud.nl\/fr\/contact\/\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Contacter le service d'assistance<\/span><i class=\"fa-angle-double-right fas awb-button__icon awb-button__icon--default button-icon-right\" aria-hidden=\"true\"><\/i><\/a><\/div><div class=\"fusion-text fusion-text-3\" style=\"--awb-margin-top:20px;\"><p><b>En cas d'urgence : +31 591 652 400<\/b><\/p>\n<\/div><div class=\"fusion-text fusion-text-4\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_2 1_2 fusion-flex-column fusion-flex-align-self-flex-end\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:10px;--awb-margin-bottom-large:0px;--awb-spacing-left-large:10px;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:10px;--awb-spacing-left-medium:10px;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:10px;--awb-spacing-left-small:10px;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element\" style=\"--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\"fusion-imageframe imageframe-none imageframe-1 hover-type-none foto-tot-rand\"><img decoding=\"async\" width=\"1774\" height=\"887\" title=\"Employ\u00e9 du service d&#039;assistance\" src=\"https:\/\/www.sense-cloud.nl\/wp-content\/uploads\/2026\/11\/Helpdesk-medewerker.webp\" data-orig-src=\"https:\/\/www.sense-cloud.nl\/wp-content\/uploads\/2026\/11\/Helpdesk-medewerker.webp\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 640px) 100vw, 50vw\" alt class=\"lazyload img-responsive wp-image-5994\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%271774%27%20height%3D%27887%27%20viewBox%3D%270%200%201774%20887%27%3E%3Crect%20width%3D%271774%27%20height%3D%27887%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/www.sense-cloud.nl\/wp-content\/uploads\/2026\/11\/Helpdesk-medewerker-200x100.webp 200w, https:\/\/www.sense-cloud.nl\/wp-content\/uploads\/2026\/11\/Helpdesk-medewerker-400x200.webp 400w, https:\/\/www.sense-cloud.nl\/wp-content\/uploads\/2026\/11\/Helpdesk-medewerker-600x300.webp 600w, https:\/\/www.sense-cloud.nl\/wp-content\/uploads\/2026\/11\/Helpdesk-medewerker-800x400.webp 800w, https:\/\/www.sense-cloud.nl\/wp-content\/uploads\/2026\/11\/Helpdesk-medewerker-1200x600.webp 1200w, https:\/\/www.sense-cloud.nl\/wp-content\/uploads\/2026\/11\/Helpdesk-medewerker.webp 1774w\" \/><\/span><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:40px;--awb-padding-bottom:40px;--awb-background-image:radial-gradient(circle at center bottom, var(--awb-color2) 0%,rgba(255,255,255,0) 75%);--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-stretch fusion-flex-content-wrap\" style=\"max-width:calc( 1300px + 20px );margin-left: calc(-20px \/ 2 );margin-right: calc(-20px \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:10px;--awb-margin-bottom-large:20px;--awb-spacing-left-large:10px;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:10px;--awb-spacing-left-medium:10px;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:10px;--awb-spacing-left-small:10px;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-5 fusion-text-no-margin\" style=\"--awb-font-size:20px;--awb-text-color:var(--awb-custom_color_1);--awb-margin-top:0px;--awb-margin-right:0px;--awb-margin-bottom:0px;--awb-margin-left:0px;\"><p>Assistance Clickker<\/p>\n<\/div><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h2 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\">En quoi pouvons-nous vous aider ?<\/h2><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_4 1_4 fusion-flex-column\" style=\"--awb-padding-top:30px;--awb-padding-right:30px;--awb-padding-bottom:30px;--awb-padding-left:30px;--awb-overflow:hidden;--awb-bg-color:var(--awb-color1);--awb-bg-color-hover:var(--awb-color1);--awb-bg-size:cover;--awb-border-radius:5px 5px 5px 5px;--awb-width-large:25%;--awb-margin-top-large:0px;--awb-spacing-right-large:10px;--awb-margin-bottom-large:40px;--awb-spacing-left-large:10px;--awb-width-medium:25%;--awb-order-medium:0;--awb-spacing-right-medium:10px;--awb-spacing-left-medium:10px;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:10px;--awb-spacing-left-small:10px;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><i class=\"fb-icon-element-1 fb-icon-element fontawesome-icon fa-envelope fas circle-no\" style=\"--awb-iconcolor:var(--awb-custom_color_1);--awb-iconcolor-hover:var(--awb-custom_color_1);--awb-font-size:32px;--awb-align-self:flex-start;--awb-margin-top:0px;--awb-margin-right:0px;--awb-margin-bottom:20px;--awb-margin-left:0px;\"><\/i><div class=\"fusion-text fusion-text-6 fusion-text-no-margin\" style=\"--awb-font-size:25px;--awb-line-height:1.2em;--awb-margin-bottom:10px;--awb-text-font-family:&quot;Roboto&quot;;--awb-text-font-style:normal;--awb-text-font-weight:700;\"><p style=\"text-align: left;\">Assistance par e-mail<\/p>\n<\/div><div class=\"fusion-text fusion-text-7 fusion-text-no-margin\" style=\"--awb-margin-bottom:0px;\"><p>Aide en cas de messages d'erreur, de probl\u00e8mes de connexion et pour toute autre question technique.<\/p>\n<p><a href=\"mailto:helpdesk@sense-cloud.nl\"><b>Envoyez-nous un e-mail &gt;&gt;&gt;<\/b><\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_4 1_4 fusion-flex-column\" style=\"--awb-padding-top:30px;--awb-padding-right:30px;--awb-padding-bottom:30px;--awb-padding-left:30px;--awb-overflow:hidden;--awb-bg-color:var(--awb-color1);--awb-bg-color-hover:var(--awb-color1);--awb-bg-size:cover;--awb-border-radius:5px 5px 5px 5px;--awb-width-large:25%;--awb-margin-top-large:0px;--awb-spacing-right-large:10px;--awb-margin-bottom-large:40px;--awb-spacing-left-large:10px;--awb-width-medium:25%;--awb-order-medium:0;--awb-spacing-right-medium:10px;--awb-spacing-left-medium:10px;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:10px;--awb-spacing-left-small:10px;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><i class=\"fb-icon-element-2 fb-icon-element fontawesome-icon fa-desktop fas circle-no\" style=\"--awb-iconcolor:var(--awb-custom_color_1);--awb-iconcolor-hover:var(--awb-custom_color_1);--awb-font-size:32px;--awb-align-self:flex-start;--awb-margin-top:0px;--awb-margin-right:0px;--awb-margin-bottom:20px;--awb-margin-left:0px;\"><\/i><div class=\"fusion-text fusion-text-8 fusion-text-no-margin\" style=\"--awb-font-size:25px;--awb-line-height:1.2em;--awb-margin-bottom:10px;--awb-text-font-family:&quot;Roboto&quot;;--awb-text-font-style:normal;--awb-text-font-weight:700;\"><p style=\"text-align: left;\">Assistance \u00e0 distance<\/p>\n<\/div><div class=\"fusion-text fusion-text-9 fusion-text-no-margin\" style=\"--awb-margin-bottom:0px;\"><p>Autorisez notre service d'assistance \u00e0 acc\u00e9der \u00e0 distance \u00e0 votre ordinateur en toute s\u00e9curit\u00e9 via TeamViewer.<\/p>\n<p><a href=\"#downloadsteamviewer\"><b>T\u00e9l\u00e9charger TeamViewer &gt;&gt;&gt;<\/b><\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_1_4 1_4 fusion-flex-column\" style=\"--awb-padding-top:30px;--awb-padding-right:30px;--awb-padding-bottom:30px;--awb-padding-left:30px;--awb-overflow:hidden;--awb-bg-color:var(--awb-color1);--awb-bg-color-hover:var(--awb-color1);--awb-bg-size:cover;--awb-border-radius:5px 5px 5px 5px;--awb-width-large:25%;--awb-margin-top-large:0px;--awb-spacing-right-large:10px;--awb-margin-bottom-large:40px;--awb-spacing-left-large:10px;--awb-width-medium:25%;--awb-order-medium:0;--awb-spacing-right-medium:10px;--awb-spacing-left-medium:10px;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:10px;--awb-spacing-left-small:10px;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><i class=\"fb-icon-element-3 fb-icon-element fontawesome-icon fa-code fas circle-no\" style=\"--awb-iconcolor:var(--awb-custom_color_1);--awb-iconcolor-hover:var(--awb-custom_color_1);--awb-font-size:32px;--awb-align-self:flex-start;--awb-margin-top:0px;--awb-margin-right:0px;--awb-margin-bottom:20px;--awb-margin-left:0px;\"><\/i><div class=\"fusion-text fusion-text-10 fusion-text-no-margin\" style=\"--awb-font-size:25px;--awb-line-height:1.2em;--awb-margin-bottom:10px;--awb-text-font-family:&quot;Roboto&quot;;--awb-text-font-style:normal;--awb-text-font-weight:700;\"><p style=\"text-align: left;\">Documentation de l'API<\/p>\n<\/div><div class=\"fusion-text fusion-text-11 fusion-text-no-margin\" style=\"--awb-margin-bottom:0px;\"><p>Consultez les points de terminaison API disponibles et les fonctionnalit\u00e9s techniques.<\/p>\n<p><a href=\"https:\/\/demo-api.clickker.nl\/swagger\/ui\/index\" target=\"_blanc\"><b>Documentation de l'API Clickker &gt;&gt;&gt;<\/b><\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-6 fusion_builder_column_1_4 1_4 fusion-flex-column\" style=\"--awb-padding-top:30px;--awb-padding-right:30px;--awb-padding-bottom:30px;--awb-padding-left:30px;--awb-overflow:hidden;--awb-bg-color:var(--awb-color1);--awb-bg-color-hover:var(--awb-color1);--awb-bg-size:cover;--awb-border-radius:5px 5px 5px 5px;--awb-width-large:25%;--awb-margin-top-large:0px;--awb-spacing-right-large:10px;--awb-margin-bottom-large:40px;--awb-spacing-left-large:10px;--awb-width-medium:25%;--awb-order-medium:0;--awb-spacing-right-medium:10px;--awb-spacing-left-medium:10px;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:10px;--awb-spacing-left-small:10px;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><i class=\"fb-icon-element-4 fb-icon-element fontawesome-icon fa-question fas circle-no\" style=\"--awb-iconcolor:var(--awb-custom_color_1);--awb-iconcolor-hover:var(--awb-custom_color_1);--awb-font-size:32px;--awb-align-self:flex-start;--awb-margin-top:0px;--awb-margin-right:0px;--awb-margin-bottom:20px;--awb-margin-left:0px;\"><\/i><div class=\"fusion-text fusion-text-12 fusion-text-no-margin\" style=\"--awb-font-size:25px;--awb-line-height:1.2em;--awb-margin-bottom:10px;--awb-text-font-family:&quot;Roboto&quot;;--awb-text-font-style:normal;--awb-text-font-weight:700;\"><p style=\"text-align: left;\">Foire aux questions<\/p>\n<\/div><div class=\"fusion-text fusion-text-13 fusion-text-no-margin\" style=\"--awb-margin-bottom:0px;\"><p>R\u00e9ponses aux questions les plus fr\u00e9quentes concernant Clickker.<\/p>\n<p><strong><a href=\"\/fr\/&quot;\/#veelgesteldevragen\">Consultez la FAQ &gt;&gt;&gt;<\/a><\/strong><\/p>\n<\/div><\/div><\/div><\/div><\/div><div id=\"downloadsteamviewer\" class=\"fusion-container-anchor\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:40px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-stretch fusion-flex-content-wrap\" style=\"max-width:calc( 1300px + 20px );margin-left: calc(-20px \/ 2 );margin-right: calc(-20px \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-7 fusion_builder_column_2_3 2_3 fusion-flex-column\" style=\"--awb-padding-top:30px;--awb-padding-right:20px;--awb-padding-bottom:30px;--awb-padding-left:20px;--awb-overflow:hidden;--awb-bg-color:var(--awb-color2);--awb-bg-color-hover:var(--awb-color2);--awb-bg-size:cover;--awb-border-radius:5px 5px 5px 5px;--awb-width-large:66.666666666667%;--awb-margin-top-large:0px;--awb-spacing-right-large:10px;--awb-margin-bottom-large:20px;--awb-spacing-left-large:10px;--awb-width-medium:66.666666666667%;--awb-order-medium:0;--awb-spacing-right-medium:10px;--awb-spacing-left-medium:10px;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:10px;--awb-spacing-left-small:10px;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-3 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;--awb-font-size:35px;\"><h2 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;font-size:1em;\">Assistance \u00e0 distance : comment \u00e7a marche ?<\/h2><\/div><div class=\"fusion-text fusion-text-14\"><p>Gr\u00e2ce \u00e0 TeamViewer QuickSupport, notre service d'assistance peut, avec votre accord, acc\u00e9der temporairement \u00e0 votre ordinateur \u00e0 distance.<\/p>\n<\/div><div class=\"fusion-builder-row fusion-builder-row-inner fusion-row fusion-flex-align-items-stretch fusion-flex-content-wrap\" style=\"--awb-flex-grow:0;--awb-flex-grow-medium:0;--awb-flex-grow-small:0;--awb-flex-shrink:0;--awb-flex-shrink-medium:0;--awb-flex-shrink-small:0;width:calc( 100% + 20px ) !important;max-width:calc( 100% + 20px ) !important;margin-left: calc(-20px \/ 2 );margin-right: calc(-20px \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-0 fusion_builder_column_inner_1_2 1_2 fusion-flex-column\" style=\"--awb-padding-top:30px;--awb-padding-right:20px;--awb-padding-bottom:20px;--awb-padding-left:20px;--awb-overflow:hidden;--awb-bg-color:var(--awb-color1);--awb-bg-color-hover:var(--awb-color1);--awb-bg-size:cover;--awb-border-radius:5px 5px 5px 5px;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:10px;--awb-margin-bottom-large:0px;--awb-spacing-left-large:10px;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:10px;--awb-spacing-left-medium:10px;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:10px;--awb-spacing-left-small:10px;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element\" style=\"text-align:center;--awb-margin-bottom:20px;--awb-max-width:200px;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\"fusion-imageframe imageframe-none imageframe-2 hover-type-none\"><img decoding=\"async\" width=\"830\" height=\"111\" title=\"logo-teamviewer\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27830%27%20height%3D%27111%27%20viewBox%3D%270%200%20830%20111%27%3E%3Crect%20width%3D%27830%27%20height%3D%27111%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-orig-src=\"https:\/\/www.sense-cloud.nl\/wp-content\/uploads\/2026\/11\/logo-teamviewer.svg\" alt class=\"lazyload img-responsive wp-image-6000\"\/><\/span><\/div><div class=\"fusion-title title fusion-title-4 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-five\" style=\"--awb-margin-bottom:0px;--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h5 class=\"fusion-title-heading title-heading-center\" style=\"margin:0;\">TeamViewer QuickSupport<\/h5><\/div><div class=\"fusion-text fusion-text-15\"><p style=\"text-align: center;\">Pour Windows et Mac | Aucune installation requise<\/p>\n<\/div><div style=\"text-align:center;\"><a class=\"fusion-button button-flat fusion-button-default-size button-default fusion-button-default button-2 fusion-button-span-yes fusion-button-span-default-medium fusion-button-default-type\" target=\"_blank\" rel=\"noopener noreferrer\" href=\"https:\/\/download.teamviewer.com\/download\/TeamViewerQS_x64.exe\"><i class=\"fa-download fas awb-button__icon awb-button__icon--default button-icon-left\" aria-hidden=\"true\"><\/i><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Download voor Windows<\/span><\/a><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:5px;margin-bottom:5px;width:100%;\"><\/div><div style=\"text-align:center;\"><a class=\"fusion-button button-flat fusion-button-default-size button-default fusion-button-default button-3 fusion-button-span-yes fusion-button-span-default-medium fusion-button-default-type\" target=\"_self\" href=\"https:\/\/download.teamviewer.com\/download\/TeamViewerQS.dmg\"><i class=\"fa-download fas awb-button__icon awb-button__icon--default button-icon-left\" aria-hidden=\"true\"><\/i><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Download voor Mac<\/span><\/a><\/div><ul style=\"--awb-item-padding-top:20px;--awb-iconcolor:var(--awb-custom_color_5);--awb-textcolor:var(--awb-custom_color_5);--awb-line-height:27.2px;--awb-icon-width:27.2px;--awb-icon-height:27.2px;--awb-icon-margin:11.2px;--awb-content-margin:38.4px;\" class=\"fusion-checklist fusion-checklist-1 type-icons\"><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-user-shield fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">C'est vous qui gardez le contr\u00f4le. Vous pouvez mettre fin \u00e0 la session d'accompagnement \u00e0 tout moment.<\/div><\/li><\/ul><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-1 fusion_builder_column_inner_1_2 1_2 fusion-flex-column fusion-flex-align-self-center\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:10px;--awb-margin-bottom-large:0px;--awb-spacing-left-large:10px;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:10px;--awb-spacing-left-medium:10px;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:10px;--awb-spacing-left-small:10px;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\">\n<div class=\"clickker-support-steps\">\n\n  <div class=\"clickker-step\">\n    <span class=\"clickker-step-number\">1<\/span>\n    <div class=\"clickker-step-content\">\n      <h4>T\u00e9l\u00e9charger TeamViewer<\/h4>\n      <p>Cliquez sur le bouton ci-contre pour<br>\n      T\u00e9l\u00e9charger TeamViewer QuickSupport.<\/p>\n    <\/div>\n  <\/div>\n\n  <div class=\"clickker-step\">\n    <span class=\"clickker-step-number\">2<\/span>\n    <div class=\"clickker-step-content\">\n      <h4>Lancez le programme<\/h4>\n      <p>Ouvrez le fichier t\u00e9l\u00e9charg\u00e9.<br>\n      Aucune installation n'est n\u00e9cessaire.<\/p>\n    <\/div>\n  <\/div>\n\n  <div class=\"clickker-step\">\n    <span class=\"clickker-step-number\">3<\/span>\n    <div class=\"clickker-step-content\">\n      <h4>Veuillez nous communiquer vos coordonn\u00e9es<\/h4>\n      <p>Vous voyez un identifiant TeamViewer et un mot de passe.<br>\n      Transmettez ces informations \u00e0 notre conseiller du service d'assistance.<\/p>\n    <\/div>\n  <\/div>\n\n  <div class=\"clickker-step\">\n    <span class=\"clickker-step-number\">4<\/span>\n    <div class=\"clickker-step-content\">\n      <h4>Obtenir de l'aide<\/h4>\n      <p>Avec votre accord, notre collaborateur peut<br>\n      prendre contact avec vous et vous aider.<\/p>\n    <\/div>\n  <\/div>\n\n<\/div>\n<div class=\"fusion-text fusion-text-16\"><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-8 fusion_builder_column_1_3 1_3 fusion-flex-column\" style=\"--awb-padding-top:30px;--awb-padding-right:20px;--awb-padding-bottom:20px;--awb-padding-left:20px;--awb-overflow:hidden;--awb-bg-color:var(--awb-color2);--awb-bg-color-hover:var(--awb-color2);--awb-bg-size:cover;--awb-border-radius:5px 5px 5px 5px;--awb-width-large:33.333333333333%;--awb-margin-top-large:0px;--awb-spacing-right-large:10px;--awb-margin-bottom-large:20px;--awb-spacing-left-large:10px;--awb-width-medium:33.333333333333%;--awb-order-medium:0;--awb-spacing-right-medium:10px;--awb-spacing-left-medium:10px;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:10px;--awb-spacing-left-small:10px;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-5 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;--awb-font-size:35px;\"><h2 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;font-size:1em;\">Signaler un probl\u00e8me<\/h2><\/div><div class=\"fusion-text fusion-text-17\"><p>Afin de pouvoir vous aider dans les meilleurs d\u00e9lais, nous vous prions de bien vouloir nous fournir les informations suivantes :<\/p>\n<\/div><ul style=\"--awb-iconcolor:var(--awb-custom_color_1);--awb-textcolor:var(--awb-color5);--awb-line-height:27.2px;--awb-icon-width:27.2px;--awb-icon-height:27.2px;--awb-icon-margin:11.2px;--awb-content-margin:38.4px;\" class=\"fusion-checklist fusion-checklist-2 fusion-checklist-default type-icons\"><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-check fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p><b>Le nom de votre entreprise et vos coordonn\u00e9es<\/b><\/p>\n<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-check fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p><b>L'environnement Exact utilis\u00e9<\/b><\/p>\n<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-check fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p><b>Description claire du probl\u00e8me<\/b><\/p>\n<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-check fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p><b>Le message d'erreur, le cas \u00e9ch\u00e9ant<\/b><\/p>\n<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-check fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p><b>Le moment o\u00f9 le probl\u00e8me s'est produit<\/b><\/p>\n<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-check fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p><b>\u00c9ventuelles captures d'\u00e9cran ou autres \u00e9l\u00e9ments pertinents <u>fichiers journaux<\/u><\/b><\/p>\n<\/div><\/li><\/ul><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-bottom:20px;width:100%;\"><\/div><div class=\"fusion-builder-row fusion-builder-row-inner fusion-row fusion-flex-align-items-stretch fusion-flex-content-wrap\" style=\"--awb-flex-grow:0;--awb-flex-grow-medium:0;--awb-flex-grow-small:0;--awb-flex-shrink:0;--awb-flex-shrink-medium:0;--awb-flex-shrink-small:0;width:calc( 100% + 20px ) !important;max-width:calc( 100% + 20px ) !important;margin-left: calc(-20px \/ 2 );margin-right: calc(-20px \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-2 fusion_builder_column_inner_1_1 1_1 fusion-flex-column\" style=\"--awb-padding-top:10px;--awb-padding-right:10px;--awb-padding-bottom:10px;--awb-padding-left:10px;--awb-overflow:hidden;--awb-bg-color:rgba(222,31,38,0.1);--awb-bg-color-hover:rgba(222,31,38,0.1);--awb-bg-size:cover;--awb-border-radius:5px 5px 5px 5px;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:10px;--awb-margin-bottom-large:0px;--awb-spacing-left-large:10px;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:10px;--awb-spacing-left-medium:10px;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:10px;--awb-spacing-left-small:10px;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><i class=\"fb-icon-element-5 fb-icon-element fontawesome-icon fa-envelope fas circle-no fusion-text-flow\" style=\"--awb-iconcolor:var(--awb-custom_color_1);--awb-iconcolor-hover:var(--awb-custom_color_1);--awb-font-size:32px;--awb-margin-right:16px;\"><\/i><div class=\"fusion-text fusion-text-18 fusion-text-no-margin\" style=\"--awb-line-height:1.2em;--awb-text-color:var(--awb-custom_color_1);--awb-margin-bottom:0px;\"><p>Envoyez votre signalement \u00e0<br \/><strong>helpdesk@sense-cloud.nl<\/strong><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div id=\"veelgesteldevragen\" class=\"fusion-container-anchor\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-color:var(--awb-color1);--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:30px;--awb-padding-right:0px;--awb-padding-bottom:0px;--awb-padding-left:30px;--awb-margin-bottom:0px;--awb-background-image:radial-gradient(circle at center bottom, var(--awb-color2) 0%,rgba(255,255,255,0) 100%);--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-center fusion-flex-content-wrap\" style=\"max-width:1352px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-9 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-6 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h2 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\">Foire aux questions<\/h2><\/div><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:16px;--awb-content-font-size:var(--awb-typography4-font-size);--awb-icon-alignment:right;--awb-hover-color:var(--awb-color2);--awb-border-color:var(--awb-color3);--awb-background-color:var(--awb-color1);--awb-divider-color:var(--awb-color2);--awb-divider-hover-color:var(--awb-color3);--awb-icon-color:var(--awb-color5);--awb-title-color:var(--awb-color5);--awb-content-color:var(--awb-color5);--awb-icon-box-color:var(--awb-color8);--awb-toggle-hover-accent-color:var(--awb-color5);--awb-title-font-family:&quot;Roboto&quot;;--awb-title-font-weight:700;--awb-title-font-style:normal;--awb-title-font-size:16px;--awb-content-font-family:&quot;Roboto&quot;;--awb-content-font-style:normal;--awb-content-font-weight:400;\"><div class=\"panel-group fusion-toggle-icon-right fusion-toggle-icon-unboxed\" id=\"accordion-5992-1\"><div class=\"fusion-panel panel-default panel-7bfa95d7f2ce1fade fusion-toggle-has-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_7bfa95d7f2ce1fade\"><a aria-expanded=\"false\" aria-controls=\"7bfa95d7f2ce1fade\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-5992-1\" data-target=\"#7bfa95d7f2ce1fade\" href=\"#7bfa95d7f2ce1fade\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon fa-toggle-on fas\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon fa-toggle-off fas\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Qu'est-ce que Clickker ?<\/span><\/a><\/h4><\/div><div id=\"7bfa95d7f2ce1fade\" class=\"panel-collapse collapse\" aria-labelledby=\"toggle_7bfa95d7f2ce1fade\"><div class=\"panel-body toggle-content fusion-clearfix\">Clickker permet d'acc\u00e9der aux fonctionnalit\u00e9s prises en charge par les syst\u00e8mes Exact via une API REST standardis\u00e9e. Cela permet \u00e0 des applications externes d'\u00e9changer des donn\u00e9es avec Exact.<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-96506347ea714cc11 fusion-toggle-has-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_96506347ea714cc11\"><a aria-expanded=\"false\" aria-controls=\"96506347ea714cc11\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-5992-1\" data-target=\"#96506347ea714cc11\" href=\"#96506347ea714cc11\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon fa-toggle-on fas\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon fa-toggle-off fas\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Ai-je besoin de connaissances techniques pour utiliser Clickker ?<\/span><\/a><\/h4><\/div><div id=\"96506347ea714cc11\" class=\"panel-collapse collapse\" aria-labelledby=\"toggle_96506347ea714cc11\"><div class=\"panel-body toggle-content fusion-clearfix\">La mise au point d'une int\u00e9gration n\u00e9cessite g\u00e9n\u00e9ralement des connaissances techniques. Notre service d'assistance peut vous aider si vous avez des questions techniques concernant Clickker.<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-ce17e02b36e93c14f fusion-toggle-has-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_ce17e02b36e93c14f\"><a aria-expanded=\"false\" aria-controls=\"ce17e02b36e93c14f\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-5992-1\" data-target=\"#ce17e02b36e93c14f\" href=\"#ce17e02b36e93c14f\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon fa-toggle-on fas\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon fa-toggle-off fas\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">O\u00f9 puis-je trouver la documentation de l'API ?<\/span><\/a><\/h4><\/div><div id=\"ce17e02b36e93c14f\" class=\"panel-collapse collapse\" aria-labelledby=\"toggle_ce17e02b36e93c14f\"><div class=\"panel-body toggle-content fusion-clearfix\">Vous trouverez la documentation relative \u00e0 l'API dans notre espace de documentation en ligne.<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-9a4f129591c9377f3 fusion-toggle-has-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_9a4f129591c9377f3\"><a aria-expanded=\"false\" aria-controls=\"9a4f129591c9377f3\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-5992-1\" data-target=\"#9a4f129591c9377f3\" href=\"#9a4f129591c9377f3\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon fa-toggle-on fas\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon fa-toggle-off fas\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Que dois-je faire si mon embrayage ne fonctionne pas ?<\/span><\/a><\/h4><\/div><div id=\"9a4f129591c9377f3\" class=\"panel-collapse collapse\" aria-labelledby=\"toggle_9a4f129591c9377f3\"><div class=\"panel-body toggle-content fusion-clearfix\">V\u00e9rifiez d'abord si votre environnement Exact et les applications concern\u00e9es sont accessibles. Notez les messages d'erreur \u00e9ventuels et contactez notre service d'assistance.<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-8014185725448e783 fusion-toggle-has-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_8014185725448e783\"><a aria-expanded=\"false\" aria-controls=\"8014185725448e783\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-5992-1\" data-target=\"#8014185725448e783\" href=\"#8014185725448e783\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon fa-toggle-on fas\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon fa-toggle-off fas\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Le service d'assistance peut-il acc\u00e9der \u00e0 mon \u00e9cran \u00e0 distance ?<\/span><\/a><\/h4><\/div><div id=\"8014185725448e783\" class=\"panel-collapse collapse\" aria-labelledby=\"toggle_8014185725448e783\"><div class=\"panel-body toggle-content fusion-clearfix\">Oui. Pour cela, nous utilisons TeamViewer QuickSupport. Un collaborateur peut vous aider \u00e0 d\u00e9marrer une session d'assistance.<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-1dd9d5adc8b855f33 fusion-toggle-has-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_1dd9d5adc8b855f33\"><a aria-expanded=\"false\" aria-controls=\"1dd9d5adc8b855f33\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-5992-1\" data-target=\"#1dd9d5adc8b855f33\" href=\"#1dd9d5adc8b855f33\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon fa-toggle-on fas\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon fa-toggle-off fas\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Dois-je installer TeamViewer ?<\/span><\/a><\/h4><\/div><div id=\"1dd9d5adc8b855f33\" class=\"panel-collapse collapse\" aria-labelledby=\"toggle_1dd9d5adc8b855f33\"><div class=\"panel-body toggle-content fusion-clearfix\">Non. Il vous suffit de t\u00e9l\u00e9charger TeamViewer QuickSupport et d'ouvrir directement le fichier. Aucune installation n'est n\u00e9cessaire.<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-2f383f9d9d47fbba2 fusion-toggle-has-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_2f383f9d9d47fbba2\"><a aria-expanded=\"false\" aria-controls=\"2f383f9d9d47fbba2\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-5992-1\" data-target=\"#2f383f9d9d47fbba2\" href=\"#2f383f9d9d47fbba2\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon fa-toggle-on fas\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon fa-toggle-off fas\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Puis-je mettre fin moi-m\u00eame \u00e0 une session d'assistance \u00e0 distance ?<\/span><\/a><\/h4><\/div><div id=\"2f383f9d9d47fbba2\" class=\"panel-collapse collapse\" aria-labelledby=\"toggle_2f383f9d9d47fbba2\"><div class=\"panel-body toggle-content fusion-clearfix\">Oui. Vous pouvez mettre fin \u00e0 la session vous-m\u00eame \u00e0 tout moment.<\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-10 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element\" style=\"--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\"fusion-imageframe imageframe-none imageframe-3 hover-type-none foto-tot-rand\"><img decoding=\"async\" width=\"1448\" height=\"1086\" title=\"documentation-de-l&#039;API-Clickker-2-Web\" src=\"https:\/\/www.sense-cloud.nl\/wp-content\/uploads\/2026\/10\/clickker-api-documentation-2-web.webp\" data-orig-src=\"https:\/\/www.sense-cloud.nl\/wp-content\/uploads\/2026\/10\/clickker-api-documentation-2-web.webp\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 640px) 100vw, 50vw\" alt class=\"lazyload img-responsive wp-image-5232\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%271448%27%20height%3D%271086%27%20viewBox%3D%270%200%201448%201086%27%3E%3Crect%20width%3D%271448%27%20height%3D%271086%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/www.sense-cloud.nl\/wp-content\/uploads\/2026\/10\/clickker-api-documentation-2-web-200x150.webp 200w, https:\/\/www.sense-cloud.nl\/wp-content\/uploads\/2026\/10\/clickker-api-documentation-2-web-400x300.webp 400w, https:\/\/www.sense-cloud.nl\/wp-content\/uploads\/2026\/10\/clickker-api-documentation-2-web-600x450.webp 600w, https:\/\/www.sense-cloud.nl\/wp-content\/uploads\/2026\/10\/clickker-api-documentation-2-web-800x600.webp 800w, https:\/\/www.sense-cloud.nl\/wp-content\/uploads\/2026\/10\/clickker-api-documentation-2-web-1200x900.webp 1200w, https:\/\/www.sense-cloud.nl\/wp-content\/uploads\/2026\/10\/clickker-api-documentation-2-web.webp 1448w\" \/><\/span><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-5 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:40px;--awb-padding-bottom:40px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"max-width:1352px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-11 fusion_builder_column_4_5 4_5 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:80%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.4%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:2.4%;--awb-width-medium:80%;--awb-order-medium:0;--awb-spacing-right-medium:2.4%;--awb-spacing-left-medium:2.4%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-7 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h2 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\">Notes de mise \u00e0 jour de Clickker<\/h2><\/div><div class=\"accordian fusion-accordian release-notes\" style=\"--awb-border-size:0px;--awb-icon-size:16px;--awb-content-font-size:var(--awb-typography4-font-size);--awb-icon-alignment:left;--awb-hover-color:var(--awb-color2);--awb-border-color:var(--awb-color3);--awb-background-color:var(--awb-color2);--awb-divider-color:var(--awb-color3);--awb-divider-hover-color:var(--awb-color3);--awb-icon-color:var(--awb-color5);--awb-title-color:var(--awb-color5);--awb-content-color:var(--awb-color5);--awb-icon-box-color:var(--awb-color1);--awb-toggle-hover-accent-color:var(--awb-color5);--awb-title-font-family:var(--awb-typography1-font-family);--awb-title-font-weight:var(--awb-typography1-font-weight);--awb-title-font-style:var(--awb-typography1-font-style);--awb-title-font-size:18px;--awb-content-font-family:&quot;Roboto&quot;;--awb-content-font-style:normal;--awb-content-font-weight:400;\"><div class=\"panel-group fusion-toggle-icon-unboxed\" id=\"accordion-5992-2\"><div class=\"fusion-panel panel-default panel-d4e0774b8633d3e7b fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h3 class=\"panel-title toggle\" id=\"toggle_d4e0774b8633d3e7b\"><a aria-expanded=\"false\" aria-controls=\"d4e0774b8633d3e7b\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-5992-2\" data-target=\"#d4e0774b8633d3e7b\" href=\"#d4e0774b8633d3e7b\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Notes de mise \u00e0 jour du 2 novembre 2026 \/ Version 8894<\/span><\/a><\/h3><\/div><div id=\"d4e0774b8633d3e7b\" class=\"panel-collapse collapse\" aria-labelledby=\"toggle_d4e0774b8633d3e7b\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p><strong>Changements majeurs<\/strong><\/p>\n<ul>\n<li>\n        <strong>POST PurchaseOrder\/\/Authorize<\/strong><br \/>\n        La m\u00e9thode HTTP de ce point de terminaison est pass\u00e9e de GET \u00e0 POST.\n    <\/li>\n<\/ul>\n<p><strong>Nouvelles fonctionnalit\u00e9s<\/strong><\/p>\n<ul>\n<li>\n        <strong>GET FinancialPaymentTerm\/DebtorInvoice<\/strong><br \/>\n        Le num\u00e9ro de client est d\u00e9sormais un champ obligatoire.\n    <\/li>\n<li>\n        <strong>GET FinancialPaymentTerm\/Facture du cr\u00e9ancier<\/strong><br \/>\n        Le num\u00e9ro de cr\u00e9ancier est d\u00e9sormais un champ obligatoire.\n    <\/li>\n<li>\n        <strong>POST\/PUT\/GET Synergy\/RequestNote<\/strong><br \/>\n        Ajout de nouveaux points de terminaison pour la cr\u00e9ation et la modification<br \/>\n        et la r\u00e9cup\u00e9ration des notes associ\u00e9es aux demandes Synergy.\n    <\/li>\n<\/ul>\n<p><strong>Am\u00e9liorations<\/strong><\/p>\n<ul>\n<li>\n        <strong>POST Stock<\/strong><br \/>\n        Ajout d'une validation suppl\u00e9mentaire sur l'article et pour savoir si celui-ci<br \/>\n        il s'agit d'un article en s\u00e9rie ou en lot.\n    <\/li>\n<li>\n        <strong>POST Stock\/Ajustement<\/strong><br \/>\n        Ajout d'une validation suppl\u00e9mentaire sur l'article et pour savoir si celui-ci<br \/>\n        il s'agit d'un article en s\u00e9rie ou en lot.\n    <\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-7a25d82cce2ea8cbb fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h3 class=\"panel-title toggle\" id=\"toggle_7a25d82cce2ea8cbb\"><a aria-expanded=\"false\" aria-controls=\"7a25d82cce2ea8cbb\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-5992-2\" data-target=\"#7a25d82cce2ea8cbb\" href=\"#7a25d82cce2ea8cbb\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Notes de mise \u00e0 jour du 30 septembre 2026 \/ Version 8800<\/span><\/a><\/h3><\/div><div id=\"7a25d82cce2ea8cbb\" class=\"panel-collapse collapse\" aria-labelledby=\"toggle_7a25d82cce2ea8cbb\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p><strong>Corrections de bogues<\/strong><\/p>\n<ul>\n<li>\n        <strong>Bon de commande<\/strong><br \/>\n        Le filtre sur ChangeDate ne fonctionnait pas correctement.<br \/>\n        Ce probl\u00e8me a \u00e9t\u00e9 r\u00e9solu.\n    <\/li>\n<li>\n        <strong>Commande RMA<\/strong><br \/>\n        Le filtre sur ChangeDate ne fonctionnait pas correctement.<br \/>\n        Ce probl\u00e8me a \u00e9t\u00e9 r\u00e9solu.\n    <\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-367814d7ff44bb66a fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h3 class=\"panel-title toggle\" id=\"toggle_367814d7ff44bb66a\"><a aria-expanded=\"false\" aria-controls=\"367814d7ff44bb66a\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-5992-2\" data-target=\"#367814d7ff44bb66a\" href=\"#367814d7ff44bb66a\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Notes de mise \u00e0 jour du 29 septembre 2026 \/ Version 8794<\/span><\/a><\/h3><\/div><div id=\"367814d7ff44bb66a\" class=\"panel-collapse collapse\" aria-labelledby=\"toggle_367814d7ff44bb66a\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p><strong>Nouvelles fonctionnalit\u00e9s<\/strong><\/p>\n<ul>\n<li>\n        <strong>POST Synergy\/Personne de contact<\/strong><br \/>\n        Les champs \u00ab YES\/NO \u00bb peuvent d\u00e9sormais \u00eatre remplis de mani\u00e8re facultative.\n    <\/li>\n<li>\n        <strong>SynergyAccount<\/strong><br \/>\n        Ajout d'un nouveau mod\u00e8le.\n    <\/li>\n<li>\n        <strong>SynergyAccount (V2)<\/strong><br \/>\n        Ajout d'un nouveau mod\u00e8le.\n    <\/li>\n<li>\n        <strong>Commande client<\/strong><br \/>\n        Ajout de champs pour le code d\u00e9biteur (debcode).\n    <\/li>\n<li>\n        <strong>Bon de commande<\/strong><br \/>\n        Ajout de champs pour le code cr\u00e9ancier (crdcode).\n    <\/li>\n<li>\n        <strong>Commande RMA<\/strong><br \/>\n        Ajout de champs pour le code d\u00e9biteur (debcode).\n    <\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-dc696288c99ead02c fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h3 class=\"panel-title toggle\" id=\"toggle_dc696288c99ead02c\"><a aria-expanded=\"false\" aria-controls=\"dc696288c99ead02c\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-5992-2\" data-target=\"#dc696288c99ead02c\" href=\"#dc696288c99ead02c\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Notes de mise \u00e0 jour du 4 septembre 2026 \/ Version 8723<\/span><\/a><\/h3><\/div><div id=\"dc696288c99ead02c\" class=\"panel-collapse collapse\" aria-labelledby=\"toggle_dc696288c99ead02c\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p><strong>Corrections de bogues<\/strong><\/p>\n<ul>\n<li>\n        <strong>Ressource PUT \u2013 PurchaseLimit<\/strong><br \/>\n        Une validation incorrecte a \u00e9t\u00e9 d\u00e9tect\u00e9e dans le champ \u00ab PurchaseLimit \u00bb<br \/>\n        a \u00e9t\u00e9 mis en \u0153uvre, ce qui permet de mettre \u00e0 jour les informations d'un collaborateur<br \/>\n        n'\u00e9tait pas possible. Cette validation a \u00e9t\u00e9 supprim\u00e9e.\n    <\/li>\n<li>\n        <strong>Ressource PUT \u2013 Comptabilit\u00e9 fournisseurs<\/strong><br \/>\n        Dans le champ \u00ab AccountPayable \u00bb, la valeur<br \/>\n        A ou P attendu. Ce champ est toutefois destin\u00e9 \u00e0 un<br \/>\n        code fournisseur. La validation a \u00e9t\u00e9 modifi\u00e9e de mani\u00e8re \u00e0 ce que<br \/>\n        Il est possible d'indiquer un code cr\u00e9ancier. Si celui-ci<br \/>\n        n'existe pas encore dans cicmpy, un<br \/>\n        Cr\u00e9ation d'un nouveau cr\u00e9ancier.\n    <\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-9c4c50b3a7f8ae77e fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h3 class=\"panel-title toggle\" id=\"toggle_9c4c50b3a7f8ae77e\"><a aria-expanded=\"false\" aria-controls=\"9c4c50b3a7f8ae77e\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-5992-2\" data-target=\"#9c4c50b3a7f8ae77e\" href=\"#9c4c50b3a7f8ae77e\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Notes de mise \u00e0 jour du 20 ao\u00fbt 2026 \/ Version 8678<\/span><\/a><\/h3><\/div><div id=\"9c4c50b3a7f8ae77e\" class=\"panel-collapse collapse\" aria-labelledby=\"toggle_9c4c50b3a7f8ae77e\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p><strong>Nouvelles fonctionnalit\u00e9s<\/strong><\/p>\n<ul>\n<li>\n        <strong>Autorisations pour toutes les administrations<\/strong><br \/>\n        Il est d\u00e9sormais possible d'utiliser un ast\u00e9risque (*) pour indiquer le m\u00eame<br \/>\n        accorder des autorisations \u00e0 toutes les administrations.<br \/>\n        De ce fait, il n'est plus n\u00e9cessaire de d\u00e9finir les autorisations pour chaque<br \/>\n        \u00eatre configur\u00e9es s\u00e9par\u00e9ment dans l'administration.\n    <\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-f8553977e305090b3 fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h3 class=\"panel-title toggle\" id=\"toggle_f8553977e305090b3\"><a aria-expanded=\"false\" aria-controls=\"f8553977e305090b3\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-5992-2\" data-target=\"#f8553977e305090b3\" href=\"#f8553977e305090b3\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Notes de mise \u00e0 jour du 17 ao\u00fbt 2026 \/ Version 8665<\/span><\/a><\/h3><\/div><div id=\"f8553977e305090b3\" class=\"panel-collapse collapse\" aria-labelledby=\"toggle_f8553977e305090b3\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p><strong>Corrections de bogues<\/strong><\/p>\n<ul>\n<li>\n        <strong>POST Stock\/Ajustement<\/strong><br \/>\n        Lorsque des emplacements d'entrep\u00f4t ont \u00e9t\u00e9 utilis\u00e9s par le pass\u00e9,<br \/>\n        mais comme celles-ci ne sont plus utilis\u00e9es aujourd'hui, elles auraient pu<br \/>\n        Des \u00e9carts apparaissent lors des inventaires. De ce fait,<br \/>\n        les chiffres trait\u00e9s \u00e9taient diff\u00e9rents de ceux qui<br \/>\n        avaient \u00e9t\u00e9 transmises via le point de terminaison. Ce probl\u00e8me est<br \/>\n        r\u00e9solu.\n    <\/li>\n<li>\n        <strong>POST Stock<\/strong><br \/>\n        Lorsque des emplacements d'entrep\u00f4t ont \u00e9t\u00e9 utilis\u00e9s par le pass\u00e9,<br \/>\n        mais comme celles-ci ne sont plus utilis\u00e9es aujourd'hui, elles auraient pu<br \/>\n        Des \u00e9carts apparaissent lors des inventaires. De ce fait,<br \/>\n        les chiffres trait\u00e9s \u00e9taient diff\u00e9rents de ceux qui<br \/>\n        avaient \u00e9t\u00e9 transmises via le point de terminaison. Ce probl\u00e8me est<br \/>\n        r\u00e9solu.\n    <\/li>\n<li>\n        <strong>Appels d'API sans cl\u00e9 API<\/strong><br \/>\n        Une erreur dans le traitement des appels API sans<br \/>\n        La cl\u00e9 API a provoqu\u00e9 une exception. Ce probl\u00e8me est<br \/>\n        r\u00e9solu.\n    <\/li>\n<\/ul>\n<p><strong>Remarque importante concernant l'utilisation des points de terminaison Stock<\/strong><\/p>\n<p>\n    En cas d'utilisation de POST Stock et POST Stock\/Adjust, nous recommandons<br \/>\n    nous devons supprimer les fichiers DLL suivants du dossier<br \/>\n    <strong>C:inetpubclickkerbin<\/strong>:\n<\/p>\n<ul>\n<li>Exact.SDK.Connect.dll<\/li>\n<li>Exact.SDK.CRM.dll<\/li>\n<li>Exact.SDK.FinEntry.dll<\/li>\n<li>Exact.SDK.FuncProcess.dll<\/li>\n<li>Exact.SDK.Invoice.dll<\/li>\n<li>Exact.SDK.Item.dll<\/li>\n<li>Exact.SDK.Order.dll<\/li>\n<li>Exact.SDK.Production.dll<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-ed210b023e5b9c7d6 fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h3 class=\"panel-title toggle\" id=\"toggle_ed210b023e5b9c7d6\"><a aria-expanded=\"false\" aria-controls=\"ed210b023e5b9c7d6\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-5992-2\" data-target=\"#ed210b023e5b9c7d6\" href=\"#ed210b023e5b9c7d6\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Notes de mise \u00e0 jour du 10 ao\u00fbt 2026 \/ Version 8644<\/span><\/a><\/h3><\/div><div id=\"ed210b023e5b9c7d6\" class=\"panel-collapse collapse\" aria-labelledby=\"toggle_ed210b023e5b9c7d6\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p><strong>Informations importantes concernant les mises \u00e0 jour<\/strong><\/p>\n<p>\n    Pour pouvoir recevoir les futures mises \u00e0 jour, vous devez effectuer certaines<br \/>\n    placer les fichiers dans le dossier d'installation de Clickker, o\u00f9<br \/>\n    o\u00f9 se trouve \u00e9galement le programme de mise \u00e0 jour. Vous avez d\u00e9j\u00e0 re\u00e7u un<br \/>\n    re\u00e7u un e-mail de notre part.\n<\/p>\n<p>\n    Vous n'avez pas re\u00e7u cet e-mail ? Veuillez nous contacter \u00e0 l'adresse suivante :<br \/>\n    <a href=\"mailto:helpdesk@clickker.nl\">helpdesk@clickker.nl<\/a><br \/>\n    ou consultez le<br \/>\n    <a href=\"https:\/\/www.clickker.nl\/handleiding-updater\/\"><br \/>\n        guide pour le r\u00e9glage manuel<br \/>\n    <\/a>.\n<\/p>\n<p><strong>Vous rencontrez des probl\u00e8mes pour effectuer la mise \u00e0 jour ?<\/strong><\/p>\n<p>\n    Si vous rencontrez des probl\u00e8mes lors de la mise \u00e0 jour, vous pouvez<br \/>\n    Veuillez v\u00e9rifier les points suivants :\n<\/p>\n<ul>\n<li>\n        <strong>Droits SQL<\/strong><br \/>\n        Si n\u00e9cessaire, accordez temporairement l'acc\u00e8s \u00e0 l'utilisateur SQL Clickker<br \/>\n        Droits d'administrateur syst\u00e8me, afin que la base de donn\u00e9es Clickker fonctionne correctement<br \/>\n        peut \u00eatre mis \u00e0 jour. Dans certains cas, cela<br \/>\n        n\u00e9cessaire. Supprimez ces droits suppl\u00e9mentaires apr\u00e8s la mise \u00e0 jour.\n    <\/li>\n<li>\n        <strong>Activer la mise \u00e0 jour de la base de donn\u00e9es<\/strong><br \/>\n        Dans le fichier, indiquez <strong>web.config<\/strong> dans le dossier<br \/>\n        <strong>C:inetpubclickker<\/strong> l'\u00e9tablissement<br \/>\n        <strong>Mise \u00e0 jour des bases de donn\u00e9es<\/strong> sur <strong>oui<\/strong>.<br \/>\n        Apr\u00e8s la mise \u00e0 jour, ce param\u00e8tre sera automatiquement<br \/>\n        r\u00e9tabli \u00e0 <strong>non<\/strong>. C'est exact.\n    <\/li>\n<li>\n        <strong>R\u00e9glage manuel<\/strong><br \/>\n        Avez-vous re\u00e7u le fichier manuel qui vous a \u00e9t\u00e9 envoy\u00e9 pr\u00e9c\u00e9demment par e-mail ?<br \/>\n        La modification n'a pas encore \u00e9t\u00e9 effectu\u00e9e ? Dans ce cas, veuillez la r\u00e9aliser.<br \/>\n        Pour cela, consultez le<br \/>\n        <a href=\"https:\/\/www.clickker.nl\/handleiding-updater\/\"><br \/>\n            guide pour le r\u00e9glage manuel<br \/>\n        <\/a>.\n    <\/li>\n<\/ul>\n<p><strong>Nouvelles installations \u00e0 compter du 30 juin 2026<\/strong><\/p>\n<p>\n    Pour les nouvelles installations de Clickker \u00e0 compter du 30 juin 2026<br \/>\n    il convient d'indiquer quelles comptabilit\u00e9s Exact<br \/>\n    doivent \u00eatre accessibles \u00e0 Clickker. Cela peut \u00eatre<br \/>\n    configur\u00e9 via le<br \/>\n    <a href=\"https:\/\/www.clickker.nl\/knowledge_base\/procedure-permissies-binnen-clickker\/\"><br \/>\n        formulaires d'autorisation<br \/>\n    <\/a>.\n<\/p>\n<p><strong>Nouvelles fonctionnalit\u00e9s<\/strong><\/p>\n<ul>\n<li>\n        <strong>POST Facture\/Traitement<\/strong><br \/>\n        Il est d\u00e9sormais possible de traiter une facture de vente<br \/>\n        sur la base d'un num\u00e9ro de commande.\n    <\/li>\n<li>\n        <strong>POST\/PUT Num\u00e9ro d'article\/Lot<\/strong><br \/>\n        Ajout de nouveaux points de terminaison pour la cr\u00e9ation en masse<br \/>\n        et la mise \u00e0 jour des num\u00e9ros de s\u00e9rie et de lot.\n    <\/li>\n<li>\n        <strong>POST SalesOrder\/WMS\/\/Lock<br \/>\n        et Unlock (V2)<\/strong><br \/>\n        Il est d\u00e9sormais possible de verrouiller les ordres de vente<br \/>\n        et \u00e0 d\u00e9verrouiller dans le cadre des licences WMS. Lorsque WMS<br \/>\n        n'est pas incluse dans la licence, la variante V1 doit<br \/>\n        \u00e0 utiliser.\n    <\/li>\n<li>\n        <strong>POST PurchaseOrder\/RMAOrder\/RTVOrder\/<br \/>\n        \/Verrouiller et d\u00e9verrouiller (V2)<\/strong><br \/>\n        Nouvelle fonctionnalit\u00e9 permettant de verrouiller et<br \/>\n        d\u00e9blocage des commandes dans le cadre des licences WMS.<br \/>\n        Il n'existe pas de variante V1 pour cette fonctionnalit\u00e9.\n    <\/li>\n<li>\n        <strong>POST Bon de commande\/\/Retour<\/strong><br \/>\n        Il est d\u00e9sormais possible de passer une commande compl\u00e8te ou<br \/>\n        Commande RTV \u00e0 retourner.\n    <\/li>\n<li>\n        <strong>POST RTVOrder\/AddNewLine<\/strong><br \/>\n        Ajout d'un nouveau point de terminaison permettant d'ajouter<br \/>\n        une ligne de commande associ\u00e9e \u00e0 une commande RTV.\n    <\/li>\n<li>\n        <strong>POST RMAOrder\/AddNewLine<\/strong><br \/>\n        Ajout d'un nouveau point de terminaison permettant d'ajouter<br \/>\n        une ligne de commande associ\u00e9e \u00e0 une commande RMA.\n    <\/li>\n<li>\n        <strong>Autorisations par cl\u00e9 API et Exact-administration<\/strong><br \/>\n        Il est d\u00e9sormais possible, pour chaque cl\u00e9 API, de<br \/>\n        attribuer des autorisations \u00e0 des<br \/>\n        Exact - comptabilit\u00e9. Par d\u00e9faut, tous les<br \/>\n        des bases de donn\u00e9es accessibles avec les m\u00eames autorisations.<br \/>\n        Cet acc\u00e8s peut d\u00e9sormais \u00eatre restreint au niveau de chaque administration.<br \/>\n        Pour plus d'informations, consultez le<br \/>\n        <a href=\"https:\/\/www.clickker.nl\/knowledge_base\/toevoegen-nieuwe-administratie-voor-clickker-exact-globe\/\"><br \/>\n            guide pour l'ajout d'une comptabilit\u00e9<br \/>\n        <\/a>.\n    <\/li>\n<li>\n        <strong>Commande client \u2013 Code d'\u00e9tat du d\u00e9biteur de livraison<\/strong><br \/>\n        Le champ \u00ab DeliveryDebtorStateCode \u00bb a \u00e9t\u00e9 ajout\u00e9 \u00e0<br \/>\n        le SalesOrderHeader.\n    <\/li>\n<li>\n        <strong>Adresse GET<\/strong><br \/>\n        Il est d\u00e9sormais possible de r\u00e9cup\u00e9rer des adresses et de<br \/>\n        filtrer par type d'adresse ou date de modification.\n    <\/li>\n<li>\n        <strong>PUT\/POST ContactPerson<\/strong><br \/>\n        Le champ \u00ab MainContact \u00bb est d\u00e9sormais facultatif.\n    <\/li>\n<\/ul>\n<p><strong>Am\u00e9liorations<\/strong><\/p>\n<ul>\n<li>\n        <strong>Clickker Updater<\/strong><br \/>\n        Diverses am\u00e9liorations et solutions ont \u00e9t\u00e9 mises en \u0153uvre<br \/>\n        pour le Clickker Updater.\n    <\/li>\n<li>\n        <strong>GET ProductionOrderHeader<\/strong><br \/>\n        Diverses am\u00e9liorations ont \u00e9t\u00e9 apport\u00e9es \u00e0 la requ\u00eate<br \/>\n        pour le retrait des ordres de fabrication.\n    <\/li>\n<\/ul>\n<p><strong>Corrections de bogues<\/strong><\/p>\n<ul>\n<li>\n        <strong>POST Stock\/Ajustement<\/strong><br \/>\n        Lorsqu'un emplacement de magasin indiqu\u00e9 n'existe pas<br \/>\n        dans la base de donn\u00e9es, un message d'erreur s'affiche d\u00e9sormais.\n    <\/li>\n<li>\n        <strong>POST Commande\/Retour partiel<\/strong><br \/>\n        Un message d'erreur s'affiche d\u00e9sormais lorsque<br \/>\n        le nombre de retours indiqu\u00e9 est sup\u00e9rieur \u00e0<br \/>\n        quantit\u00e9 d\u00e9finie dans la ligne de commande.\n    <\/li>\n<li>\n        <strong>POST SalesOrder\/ReturnPartial<\/strong><br \/>\n        Un message d'erreur s'affiche d\u00e9sormais lorsque<br \/>\n        le nombre de retours indiqu\u00e9 est sup\u00e9rieur \u00e0<br \/>\n        quantit\u00e9 d\u00e9finie dans la ligne de commande.\n    <\/li>\n<li>\n        <strong>Requ\u00eate PUT<\/strong><br \/>\n        Lors de la mise \u00e0 jour d'une demande, le<br \/>\n        le bon identifiant de requ\u00eate (Request-ID) a \u00e9t\u00e9 utilis\u00e9 \u00e0 la place de celui<br \/>\n        Identifiant du compte.\n    <\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/p>","protected":false},"excerpt":{"rendered":"","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"footnotes":""},"class_list":["post-5992","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Clickker Support | Helpdesk &amp; Remote Support<\/title>\n<meta name=\"description\" content=\"Hulp nodig met Clickker? 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